Delivery & Returns

INFORMATION

FREE DELIVERY

We offer free & fast delivery within 1-5 days across Europe on all orders. Or you can choose to click & collect from our warehouse in Aylesbury or Hayes.

RETURNS POLICY

If you would like to return your Screen With Envy products, that is no problem, we offer a no questions asked 14-day returns policy. Read below for more info.

CLICK & COLLECT

Using code COLLECT10, you can save 10% when you click & collect from our warehouse in Aylesbury or Hayes. Simply quote the discount code at checkout.

INSTALLS SERVICE

Want one of our products but don't know how to install it? Speak with one of our advisors and we can book in an installation and take the pressure off you.

CUSTOM ORDERS

We have in-house designers & specialist tools to be able to cut & dispatch custom screens within 24 hours. For other products, please speak to one of our specialists for exact timings.

DELIVERY LOCATIONS

Screen With Envy's warehouses are based in the UK and in The Netherlands, meaning we can deliver throughout the UK & Europe within 1-5 days.

FREE DELIVERY

We take pride in our products, and we're dedicated to making sure your delivery is as seamless as possible. Delivery is free on all orders as we can't wait to see your home & garden transformations.

Sophie B
Frequently

ASKED QUESTIONS

HOW & WHERE DO YOU DELIVER?

All orders qualify for free UK delivery. Once placed, we will confirm your order via email, and we will update you once your products are on their way to you, providing you with delivery details.

We aim for orders to be delivered within 1-5 days if your items are in stock. For any orders for out of stock items or pre-order items we will contact you to advise you of a delivery time frame and set out options to you.

Screen With Envy deliveries are not made by our own vans, a third party is used – usually TNT / FedEx, Evri, Yodel or Pallex. Any delays that may occur that lead to customers incurring costs, Screen With Envy accepts no liability. We advise you only book in Landscapers / Tools / Hire Equipment / Labour once you are in full receipt of your goods. If you advance hire / book in labour and your delivery is delayed, Screen With Envy accept no liability for any incurred cost.

Some of our larger orders and items will be sent on a pallet to ensure the safest transit possible. Pallet orders will be to kerbside only, this is for insurance reasons on behalf of the carriers. We do not offer a two man delivery service.

At the moment, due to the Covid-19 pandemic, all couriers are experiencing exceptionally high demand and oversize items in particular are taking longer than usual to move through courier networks. Once we have dispatched an order you will be sent a tracking link which will enable you to enquire directly to the relevant courier company regarding any queries.

Please note that deliveries to Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands and other offshore islands in the UK will typically take 3-5 days to arrive. This is due to couriers not offering next day deliveries for oversize items to these areas.

WHAT IF I CHANGE MY MIND?

Absolutely no problem. We offer a 14-day no questions asked returns policy. You can change your mind at any time once your order is placed. Simply contact us and we will cancel your order. If the order has already left us simply send it back to us, no questions asked. You are liable for the cost of the return. We offer free delivery but cannot offer free returns. Please get in touch if you would like our return details. We cannot accept returns for any items that have been installed.

WHAT IF MY PRODUCTS ARRIVE DAMAGED?

We go to great lengths to protect our screens. In the extremely unlikely event that your goods are damaged on arrival please contact us with a picture of the damage as soon as possible so we can raise this with our delivery partners and resolve as quickly as possible. If you can see some of the delivery has arrived damaged, we ask you to sign for it as “damaged” on arrival. You must then also notify us within 7 days of this to arrange collection or replacement of the damaged items. Failure to do so within this period of time means we are unable to proceed with a claim from our couriers and any replacements or refunds will then be at our discretion.

I WOULD LIKE TO RETURN MY PRODUCTS

If you would like to return your screens, that is no problem, we offer a no questions asked 14-day returns policy. Due to the large size of the products we cannot offer free returns as we offer free delivery, so you are liable for the cost of the return. The return address is Screen With Envy, Unit 5, Aesop Road, Aylesbury, Buckinghamshire, HP22 5XX. Please also attach a note with your order number to speed up the refund process, and we strongly suggest taking photos prior to dispatch and insurance on the return in case of damage in transit. We reserve the right to deduct an amount from the refund should there be any damage caused to the screen by the client that would make it unsaleable. For example, if you had drilled into the screen before returning it to us.

Any further questions on deliveries or returns, please contact us.

The story so far

2017

I started the business when I was pregnant with my third baby, my house was overrun with screens and we picked and packed every order ourselves.

2018

I added more designs and developed our posts to fit perfectly with the screens. We took a tiny warehouse space in London and some nights we couldn`t even shut the door it was so full.

2019

I released our fence and gate collections this year. We also outgrew our tiny warehouse space and moved into a bigger unit. We developed an amazing team.

2020

In 2020, COVID tested us all. I was homeschooling my children whilst trying to develop and release more product lines. We opened two more warehouses this year, Venlo and Aylesbury.

2021

This year has been our best yet. We have continued to grow and employ in a time of economic uncertainty. We also brought out exciting new lines, with more to come...